Shipping policy
Shipping policy
DISCOUNT CODES:
The "FREESHIP" discount code offers FREE Delivery on all orders that exceed £50.00 (UK GBP). But excludes orders which have a single delivery charge ABOVE £15.00 (UK GBP). THIS SHIPPING CODE IS ONLY FOR USE WITHIN THE UK.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
PLEASE NOTE - ONLY ONE DISCOUNT CODE CAN BE USED PER TRANSACTION
Due to the COVID-19 pandemic, there may be potential delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer shipping from £3.99 in UK and from £14.99 flat rate shipping to European countries.
Free shipping for orders over £100.
|
Shipping option |
Estimated delivery time |
Price |
|
STANDARD |
2 to 4 business days |
from £3.99 up |
|
EXPRESS |
1 to 3 business days |
from £6.99 up |
|
EUROPEAN COUNTRIES (Outside the UK) |
8 to 21 business days |
£14.99 |
| PICKUPS | 1 to 2 business days | FREE |
Local delivery
Free local delivery is available for orders over £50 within UB, HA, TW postcodes. For orders under £50, we charge £3.99 for local delivery.
Deliveries are made from 9am to 5pm on Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at Snack Fresh Ltd, Unit 1a Cranleigh Gardens Industrial Estate, SOUTHALL, Middlesex, UB1 2BZ. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9am to 4pm from Monday to Friday. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: Most European Countries.
At this time, we do not ship to outside of Europe - But please do contact us by email on info@snackfresh.co.uk as we may be able to help you on the circumstances (Rates below)
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
All European countries |
8 to 21 business days |
£14.99 |
| Outside Europe | 8 to 21 business days | £23.99 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Snack Fresh Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at orders@snackfresh.co.uk with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If your address falls into this group, you should look contact us on orders@snackfresh.co.uk.
Refunds, returns, and exchanges
See our FULL refunds policy here: https://www.snackfresh.co.uk/policies/refund-policy
See our FULL returns policy here: https://www.snackfresh.co.uk/pages/returns-policy
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at orders@snackfresh.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at orders@snackfresh.co.uk